The Fillmore Detroit strives to make our venue and live experiences inclusive and accessible to everyone. Unfortunately, we are a stairs only venue with no elevator.
If you have purchased a Mezzanine, Loge, Lower Balcony, or Upper Balcony ticket and have trouble with stairs please contact us within our hours at 313-961-5451 for additional accommodations that we can make on our main floor for you.
ARRIVAL & ACCESSIBLE ENTRANCES
The main entrance to the Fillmore Detroit is fully accessible. If you require assistance a member of the guest services staff can assist you to the accessible seating area.
RESTROOMS
The accessible restroom is located on the main level off to the left of the main floor.
TICKETING
Tickets located in our accessible section can be purchased online at livenation.com.
For Accessible seating at the Fillmore Detroit, please click “Filters” then “Show Accessible Tickets.” If these tickets are sold out, please purchase a General Admission ticket and we will do our best to accommodate you the day of the show. We will seat those needing accessible seating once the box office opens on the day of the event. Please be advised that this is done on a first come, first served basis and our accessible seating area can reach capacity early.
ACCESSIBLE PARKING
The Fillmore Detroit does not own or operate any parking in the area. Some of the local parking lots in the area can be found on Elizabeth Street and Columbia Street. The terrain between these lots and the Fillmore Detroit is paved and includes street crossings. Please follow signs to the Accessible parking spots. Consult signage in the lot for payment if required.
If you wish to drop off a member of your party, please drop them off at the main entrance on Woodward Avenue.
MEDICATION NEEDS
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
DIETARY NEEDS
The Fillmore Detroit takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
SERVICE ANIMALS
At the Fillmore Detroit, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
SIGN LANGUAGE INTERPRETATION
The Fillmore Detroit offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.
Please make your request by email to thefillmoredetroit@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.
MOBILITY DEVICE STORAGE
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.
Sensory Items:
Full Sensory Inclusive Details Here: KultureCity