Plan Your Visit

The Fillmore Detroit strives to make our venue and live experiences inclusive and accessible to everyone. Unfortunately, we are a stairs only venue with no elevator. If you have purchased a Mezzanine, Loge, Lower Balcony, or Upper Balcony ticket and have trouble with stairs please contact us within our hours at 313-961-5451 for additional accommodations that we can make on our main floor for you. 

Arrival & Accessible Entrances: 

The main entrance to the Fillmore Detroit is fully accessible. If you require assistance a member of the guest services staff can assist you to the accessible seating area. 

Restrooms: 

The accessible restroom is located on the main level off to the left of the main floor.

Ticketing: 

Tickets located in our accessible section can be purchased online at livenation.com. 

For Accessible seating at the Fillmore Detroit, please click “Filters” then “Show Accessible Tickets.” If these tickets are sold out, please purchase a General Admission ticket and we will do our best to accommodate you the day of the show. We will seat those needing accessible seating once the box office opens on the day of the event. Please be advised that this is done on a first come, first served basis and our accessible seating area can reach capacity early. 

Accessible Parking: 

The Fillmore Detroit does not own or operate any parking in the area. Some of the local parking lots in the area can be found on Elizabeth Street and Columbia Street. The terrain between these lots and the Fillmore Detroit is paved and includes street crossings. Please follow signs to the Accessible parking spots. Consult signage in the lot for payment if required.  

If you wish to drop off a member of your party, please drop them off at the main entrance on Woodward Avenue.

Medication needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.  

Dietary Needs: 

The Fillmore Detroit takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

Service Animals: 

At the Fillmore Detroit, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Sign Language Interpretation:  

The Fillmore Detroit offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.  

Please make your request by email to thefillmoredetroit@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter. 

Mobility Device storage: 

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information. 

Sensory Items:

Lap Pad: Super soft fleece weighted Lap Pads are sensory tools that offer deep calming pressure; increasing the ability to focus, relieving anxiety and stress. It gives those with the wiggles a comforting sense of security and has a relaxing effect on the body and mind. Soothing dual textures alleviate excess energy, decrease restlessness, relieve stress and import attentiveness.

Noise Cancelling Headphones: World-class noise cancelling headphones will allow for a better listening experience in any environment. They feature a noise-rejecting, dual mic system for clear sound and voice pick up.

Fidget Toy/Pop-It's: These toys provide external stimuli to focus and an outlet for pent-up nervous energy. Pop-It fidget toys also help to relieve anxiety and stress by providing something to keep your hands busy, which are the most visibly affected body part in stressful situations.

Strobe Cancelling Glasses: The Connection between eyes, brain, and body plays a very important role in how we react to stimulants. The use of the glasses can allow for a better ability to focus, remove light sensitivities, and can improve your balance.

Verbal Cue Cards: These cards allow communication without words which can be used with those who struggle with language or need visual aid.

Disinfectant Wipes: Keep the items clean before and after use with disinfectant wipes included in the sensory bag.

Tote Bag: The zippered tote bag is ideal for carrying sensory items. The tote is sturdy enough to carry the 5lb. lap pad and large enough to hold the wiggle seat and other items.

The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Doors generally open one hour before the show's scheduled start time.

All our events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print.

For more information on mobile entry, click here.

Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.

All concession, bar and ticket sales, once in the venue, will only accept credit or debit cards and/or mobile pay. Cashless payments are encouraged for ticket purchases at the box office. Cash to card conversion will be available inside the venue, dollar for dollar, without any service fees.

Performances at The Fillmore Detroit are non-smoking including but not limited to e-cigs, vapes, etc. in accordance to the State of Michigan law, however we do provide an outdoor smoking section for our patrons.

Please check the event details for the concert from our home page. For age restricted events, no one under the age of restriction will be admitted, even with a parent or guardian present. For age restricted shows, you must provide a valid, government issued photo ID for age verification prior to entering the venue.

Yes, satisfy your cravings at the Snack Bar next to the grand staircase with delicious chicken tenders, fries, cheeseburgers, hot dogs, and more! We also have chips and candy for sale at all bars. 

Yes, The Fillmore Detroit is in compliance with the Michigan Legislation for Service Animals and we do allow canine and miniature horse service animals inside the venue, however emotional support animals are NOT allowed inside the venue.

Unfortunately, our venue does not have elevator access from floor to floor. If you have purchased a Mezzanine, Loge, Lower Balcony, or Upper Balcony ticket and have trouble with stairs please contact us at 313-961-5451 within our hours for additional accommodations that we can make on our main floor for you.

Yes, guests who have a small amount of UN-OPENED snacks such as a snack size pack of cookies, etc. are allowed to bring this item in.

Please contact our office at 313-961-5451 within our hours to set-up additional accommodations.

Please contact our Lost and Found Department at 313-961-5451, Option 3, within our hours to see if your item was turned in.

Please submit your info to our talent buyers via form. Click Here.

You can apply for our open positions here: https://tinyurl.com/yrh4hk45

Yes, we have coat check year round as well as a merch check! Please note, these are on first come, first served basis.

We do not have an ATM in our venue.

Our events have a “no re-entry” policy, which means once you enter, you cannot leave and re-enter. There are food and beverages available on-site, as well as an ATM.

Feel free to contact our premium experience team at 313-230-2614 or FillmoreDTPremiumSeating@livenation.com

The Fast Lane allows first entry after door time for concert-goers and may be purchased at the time of ticket purchase. There are a limited number of Fast Lane tickets available for each show. Advisable for General Admission events.

Generally, the camera policy is set by the artist. In most cases, we prohibit professional cameras, including cameras with detachable lenses, recording devices as well as external flash/lighting. If you have a question about the camera policy for a specific show, please contact us.

No Outside Food or Drink Allowed.

No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.

Replicas of any type of weapon are NOT permitted.

No drugs or drug paraphernalia, illegal substances of any kind.

No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.

No professional photo, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs).

No unsealed liquids or gels of any kind.

No jewelry or clothing that could inflict harm.

No bags will be allowed if outside of the bag policy.

No stuffed animals or toys of any kind.

No tents, large umbrellas, chairs, blankets or coolers.

No laser pointers.

No glowsticks.

No smoking of any kind is permitted in the venue. There is a designated smoking area outside. Please ask any staff member for directions when visiting.

This list of prohibited items is subject to change at the discretion of venue management.

Our ADA restroom is located in the Main Lobby, next to the Lobby Bar.

Save on fees and buy your tickets in person at our box office! Our box office is open Monday 12pm-6pm, Wednesday 12pm-6pm, Friday 12pm-6pm, and two hours before scheduled door times on show days.