Plan Your Visit

The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Doors generally open one hour before the show's scheduled start time.

All our events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print.

For more information on mobile entry, click here.

Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.

All concession, bar and ticket sales, once in the venue, will only accept credit or debit cards and/or mobile pay. Cashless payments are encouraged for ticket purchases at the box office. Cash to card conversion will be available inside the venue, dollar for dollar, without any service fees.

Performances at The Fillmore Detroit are non-smoking including but not limited to e-cigs, vapes, etc. in accordance to the State of Michigan law, however we do provide an outdoor smoking section for our patrons.

Please check the event details for the concert from our home page. For age restricted events, no one under the age of restriction will be admitted, even with a parent or guardian present. For age restricted shows, you must provide a valid, government issued photo ID for age verification prior to entering the venue.

Yes, satisfy your cravings at the Snack Bar next to the grand staircase with delicious chicken tenders, fries, cheeseburgers, hot dogs, and more! We also have chips and candy for sale at all bars. 

Yes, The Fillmore Detroit is in compliance with the Michigan Legislation for Service Animals and we do allow canine and miniature horse service animals inside the venue, however emotional support animals are NOT allowed inside the venue.

Unfortunately, our venue does not have elevator access from floor to floor. If you have purchased a Mezzanine, Loge, Lower Balcony, or Upper Balcony ticket and have trouble with stairs please contact us at 313-961-5451 within our hours for additional accommodations that we can make on our main floor for you.

Yes, guests who have a small amount of UN-OPENED snacks such as a snack size pack of cookies, etc. are allowed to bring this item in.

Please contact our office at 313-961-5451 within our hours to set-up additional accommodations.

Please contact our Lost and Found Department at 313-961-5451, Option 3, within our hours to see if your item was turned in.

Please submit your info to our talent buyers via form. Click Here.

You can apply for our open positions here: https://tinyurl.com/yrh4hk45

Yes, we have coat check year round as well as a merch check! Please note, these are on first come, first served basis.

We do not have an ATM in our venue.

Our events have a “no re-entry” policy, which means once you enter, you cannot leave and re-enter. There are food and beverages available on-site, as well as an ATM.

Upgrade or purchase VIP tickets from our premium experience team at 989-415-2379 or LandonStarks@livenation.com

The Fast Lane allows first entry after door time for concert-goers and may be purchased at the time of ticket purchase. There are a limited number of Fast Lane tickets available for each show. Advisable for General Admission events.

Generally, the camera policy is set by the artist. In most cases, we prohibit professional cameras, including cameras with detachable lenses, recording devices as well as external flash/lighting. If you have a question about the camera policy for a specific show, please contact us.

No Outside Food or Drink Allowed.

No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.

Replicas of any type of weapon are NOT permitted.

No drugs or drug paraphernalia, illegal substances of any kind.

No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.

No professional photo, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs).

No unsealed liquids or gels of any kind.

No jewelry or clothing that could inflict harm.

No bags will be allowed if outside of the bag policy.

No stuffed animals or toys of any kind.

No tents, large umbrellas, chairs, blankets or coolers.

No laser pointers.

No glowsticks.

No smoking of any kind is permitted in the venue. There is a designated smoking area outside. Please ask any staff member for directions when visiting.

This list of prohibited items is subject to change at the discretion of venue management.

Our ADA restroom is located in the Main Lobby, next to the Lobby Bar.

Save on fees and buy your tickets in person at our box office! Our box office is open Monday 12pm-6pm, Wednesday 12pm-6pm, Friday 12pm-6pm, and two hours before scheduled door times on show days.

Type of Change | Standard Refund Rules:

Canceled

The event is no longer taking place.

All customers will be refunded.

Postponed

The event is changing dates and the new date is to be determined (TBD).

No refunds will be issued until the event is rescheduled, or if the event remains postponed for 60+ days.

At 60 days postponed, a 30-day refund window will open.

Rescheduled

The event is changing dates and a new date has been announced.

A refund window will open for 30 days, or until the new event date if the new date is less than 30 days away.

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit Via Request Form.

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets

• Finding tickets in your account

• Mobile ticket or barcode issues

• Ticket transfers

• Ticket resale

• Refunds

• Exchanges

• Presale codes

• Account access and login issues

• Accessible and companion tickets

• Upgrade inquiries

• Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at thefillmoredetroit@livenation.com or 313.961.5451

If a purchase you made during your visit to The Fillmore Detroit, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at thefillmoredetroit@livenation.com or 313.961.5451. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.