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FAQ

COVID-19 Information

For the latest safety guidelines, please review our enhanced venue protocols at www.thefillmoredetroit.com/safety-guidelines.

To reduce staff contact with guest belongings, see our new Bag Policy for all ticketed events:

For all ticketed events, please note the following updated policies:

Face coverings are MANDATORY and must be worn at all times except while eating and drinking.

To reduce staff contact with guest belongings, note our Clear Bag Policy:

  • Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
  • Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")

For questions about the status of an event, please see our event calendar or visit www.livenation.com/eventstatus for more information.

Where can I park when I come to The Fillmore Detroit?

Parking is available across the street at the Comerica Park lots, behind HockeyTown in the Fox Garage, in Supreme Parking on Elizabeth Street and behind the Fillmore at Park and Elizabeth Streets.

What are your box office hours?

Out of an abundance of caution, our box office will be closed until further notice.

For status on upcoming events, please check our homepage or ticketmaster.com/discover/eventupdates.

You can also leave a message for our venue box office and we will respond as quickly as possible.

Email: FillmoreDetroitBoxOffice@livenation.com

Phone: (313) 961-5451

 

 

 

Where are you located?

We are located on Woodward Avenue, directly across the street from Comerica Park, at the corner of Elizabeth and Woodward Avenue.


What are some nearby restaurants?

Click here for a map of the area around the venue for directions to the below recommendations.

Rusted Crow

Cliff Bell’s

Hockeytown Cafe

Bookies Bar & Grille

Elwood

Brass Rail Pizza Bar

 

Can you purchase tickets directly from the Fillmore box office over the phone?

 

No. Tickets for all shows at the Fillmore Detroit may be purchased on the web at LiveNation.com, or at the box office in person during our regular box office hours.

 

 

 

How can I find out if there are still tickets available for a concert or event?

Please call Ticketmaster at 800-745-3000.

How can I find out if a concert has an age restriction?

Please check the event details for the concert from our home page. For age restricted events, no one under the age of restriction will be admitted, even with a parent or guardian present. For age restricted shows, you must provide a valid, government issued photo ID for age verification prior to entering the venue.

What is your camera policy for concerts?

Generally, the camera policy is set by the artist. In most cases, we prohibit professional cameras, including cameras with detachable lenses, recording devices as well as external flash/lighting. If you have a question about the camera policy for a specific show, please contact us.

Do you offer ADA accommodations?

Yes, guests who require additional assistance may come up to the Box Office prior to the doors opening to have additional arrangements made to ensure they are taken safely and without any complications to their seats.

Where is your ADA restroom located?

Our ADA restroom is located in the Main Lobby, next to the Lobby Bar.

Do you allow service animals at concerts?

 

Yes, The Fillmore Detroit is in compliance with the Michigan Legislation for Service Animals and we do allow canine and miniature horse service animals inside the venue, however emotional support animals are NOT allowed inside the venue.

 

 

 

I have a hearing impairment who should I contact?

Please contact our office at 313-961-5451 to set-up additional accommodations.

I have a vision impairment who should I contact?

Please contact our office at 313-961-5451 to set-up additional accommodations.

Do you have elevators inside your venue?

Unfortunately, our venue does not have elevator access from floor to floor. If you have purchased a Mezzanine, Loge, Lower Balcony, or Upper Balcony ticket and have trouble with stairs please contact us at 313-961-5451 for additional accommodations that we can make on our main floor for you.

Do you offer food inside of the venue?

Yes, we have a snack bar that is open for the majority of our shows.

I am diabetic, is it OK to bring in a small snack?

Yes, guests who have a small amount of UN-OPENED snacks such as a snack size pack of cookies, etc. are allowed to bring this item in. 

We are coming to a concert to celebrate a Birthday, Anniversary, Bachelor/Bachelorette Party, etc. – Do you do anything special?

Feel free to contact our premium experience team at 313.230.2614 or FillmoreDTPremiumSeating@livenation.com

I would like to work for the Fillmore Detroit, how can I apply?

Please send your resume to FillmoreJobs@LiveNation.com and in the subject line include the position you are applying for.

How do I book the Fillmore Detroit for a special event?

Fillmore Detroit Sales Team Tel: 313.230.2607 

Fillmoredetroitevents@livenation.com

What is the Fast Lane program?

The Fast Lane allows first entry after door time for concert-goers and may be purchased at the time of ticket purchase. There are a limited number of Fast Lane tickets available for each show. Advisable for General Admission events.

Is there an ATM at the Fillmore?

Yes, there is an ATM in the front lobby.

Is there a coat check at the Fillmore?

Yes, during the winter months our coat check will be open. Please note, this is on first come, first served basis.

Once I am inside the building for an event, am I allowed to leave and come back in?

Our events have a “no re-entry” policy, which means once you enter, you cannot leave and re-enter. There are food and beverages available on-site, as well as an ATM.

Can I smoke at The Fillmore Detroit?

Performances at The Fillmore Detroit are non-smoking including but not limited to e-cigs, vapes, etc. in accordance to the State of Michigan law, however we do provide an outdoor smoking section for our patrons.

I lost and item at a concert, who can I contact to see if my item was found?

Please contact our Lost and Found Department, Monday – Friday between 11am – 5pm at 313-961-5451, Option 3, to see if your item was turned in.

I want to book a show / I want my artist to play at The Fillmore Detroit. Who can I contact?

Please submit your info to our talent buyers via form. Click Here.

What am I NOT allowed to bring to the show?

See our list of restricted items.

Contact Us - FAQ

GET IN TOUCH WITH THE FILLMORE

CONTACT US

The Fillmore Detroit is a beautiful historic venue located in the heart of Detroit's entertainment district. For show information visit our home page, LiveNation.com, or our box office [Hours: Monday through Thursday 10am-5pm, Friday 10am-6pm].